Terms and Conditions | Door To Store

1) Definition of terms

"Associated Companies" means any subsidiary company or holding company and its subsidiaries.
"Charges" means our charges from time to time for the hire of Equipment, the provision of Services, and/or the sale of Product to you as specified in this Contract.
"Contract" means the document or documents that contain these conditions and the other terms and details forming the hire or sales agreement between us and you.
"Deposit" means any advance payment required by us in relation to hires for the Equipment which is to be held as security by us.
"Equipment" covers all the classes of prefabricated and portable buildings, erectable structures, accessories, and ancillary equipment, which are hired by us to you.
"Force Majeure" means any event outside a party's reasonable control including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lockouts, riots, civil commotion, malicious damage, explosion, terrorism, governmental actions, adverse weather conditions, shortage of carriage or shipping facilities and any other similar events.
"Hire Period" means the period commencing and including the date when the Equipment is installed until the date the Equipment is deinstalled or the hire is otherwise terminated by mutual agreement.
"Liability" means liability for any and all damages, claims, proceedings, actions, awards, expenses, costs (including but without limitation all legal costs and disbursements) and any other losses or liabilities.
"Minimum Hire Period" means the minimum period of hire, which shall be the period of 4 weeks from the commencement of the Hire Period, or such other period as specified in the Contract.
"Products" means the products sold by us to you.
"Order" means the purchase order containing the details of the Contract, whether this order is verbal, written, faxed, emailed, or placed online at our website.
"Related Contract" means any contract other than this Contract between you (or your Associated Companies) and us (or our Associated Companies).
"Services" means the services and/or work to be performed by us for you in connection with the hire of Equipment.
"we/us/our" means DoorToStore Ltd or any person(s) letting the Equipment on its behalf and includes any authorised agents.
"you" means the person, firm, company, or other organisation hiring the Equipment, using the Services and/or purchasing the Products.

The headings shown are for reference only and they do not in any way alter or affect the interpretation of these Conditions.

2) Basis of contract

We will supply the Products, hire the Equipment and or provide the Services to you and you shall pay the Charges.
These conditions do not affect any of your statutory rights where you are a person dealing as a consumer, not for business purposes. Any section which would otherwise exclude or restrict your rights as a consumer will, to that extent have no force or effect.
These conditions shall be the sole conditions under which the hire of Equipment, provision of Services and sale of Products takes place. All other terms, conditions and other representations are excluded from the contracts between you and us including any terms and conditions which you may purport to apply under any contract and these terms and conditions shall prevail.
Our employees or agents are not authorised to make any representations concerning the Equipment and/or Products unless confirmed by a director in writing and any advice or recommendation given by us to you as to the storage, application, or use of the Equipment and/or Products which is not confirmed in writing by a director is followed or acted upon entirely at your own risk.
We reserve the right to provide Equipment and/or Products similar or comparable to that ordered by you. Any photographs, drawings and specifications shown on our website or provided by email, fax or post are for example only. It is your responsibility to check and confirm in writing with us should there be exact requirements needing to be met.
These conditions shall be applicable to all repeat orders made by you unless we notify you otherwise.
All Equipment is offered subject to availability at the date of delivery. We will not be liable for any loss suffered by you as a result of the Equipment being unavailable for hire or purchase.
The Contract is deemed to be made at our head office at 90 Front Street, Slip End, Bedfordshire, LU1 4BS
Our quotations and estimates are without commitment and the Contract is not binding on us unless we accept your Order in writing (including by email) by sending you a 'Written Order Acknowledgement' confirming the Order.

3) Charges and payment

The amount of any Deposit and Charges are detailed in the Contract and are based on our current price list which may be adjusted from time to time.
Where a Deposit or Pro-Forma payment is required, it must be paid before you receive the Equipment, Products or Services.
In respect of contracts for hire, you shall pay the Charges for the Hire Period and Services.
We reserve the right to charge (at our then current rates) in addition to the Charges the price for all Services or Products supplied or costs incurred by us which are additional to the Contract specification. While we will endeavour to advise you in advance, you will be deemed to have authorised all such additions as we may consider to be appropriate and to your interests.
All Charges are, unless otherwise stated, exclusive of any applicable VAT.
Our prices are quoted ex-works and any further packing, loading and carriage charges are accordingly payable in addition. We shall be free to increase quoted prices (whether accepted or not) to cover variations in cost to us of materials, manufacture, and carriage when variations in such costs arise between the date of quotation and the date of formation of the Contract.
Hire charges are calculated on a whole week basis (the full seven days even if only one is used).
No allowance or deduction shall be permitted from the Charges for hire in respect of any period where for whatever reason you do not use the Equipment.
We reserve the right to amend the Charges for hire during the term of the Contract by giving 4 weeks' notice in writing to you at any time after the Minimum Hire Period has expired.
Where a credit account has not been granted, payment of the Charges shall be made with your order for the Equipment or Services or purchase of the Products. Otherwise, payment of any Charges or any other sums due under this Contract shall be made in full and cleared funds within seven days from the date of the invoice.
You shall pay all sums due to us under this Contract without any set-off, deduction, counterclaim and/or any other withholding of monies.
We may set a reasonable credit limit for you. We reserve the right to terminate or suspend the Contract for hire of Equipment and/or the provision of Services if allowing it to continue would result in you exceeding your credit limit or if you have already exceeded the credit limit.
Direct Debit is the preferred choice of payment, you'll set this up before the contract begins. We do however accept payment from debit cards, credit cards, bank transfers and our charges are payable in advance.
You consent to the payment details you have provided being charged on the anniversary of your hire plan for the next payment period where your plan rolls over for another period.
You grant us authority to charge the payment details provided, without notice, for any outstanding balance on your account at any time on or after the amounts become due
If you fail to make any payment in full on the due date we may, without prejudice to any other rights we may have under this Contract or otherwise, charge you:
1. interest (both before and after judgment) on the amount unpaid at the rate of 8% above the Bank of England base rate in force from time to time or, if higher and applicable, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 as amended; and
2. charges and costs we reasonably incur in the recovery of the outstanding money or Equipment, including (but not limited to) debt collection agency fees and legal costs and disbursements.
3. An administration fee of £15.00 for each reminder we have to send you until payment is received.

4) Risk, title, and insurance

Risk in the Equipment and/or Products will pass to you immediately upon delivery to, or collection by, you.
Risk in the Equipment will remain with you until the Equipment is returned to our possession. Subject to the other terms of this contract, you will be responsible for all damage or loss to the Equipment.
Title in the Equipment shall remain with us at all times. You have no right, title, or interest in the Equipment except that it is hired to you, and you must not sell, assign, mortgage, pledge, charge, secure, hire, withhold, exert any right to withhold, dispose of or deal with title to the Equipment in any way.
Title in any Products shall remain with us until all monies payable by you (or any of your Associated Companies) under the Contract or any Related Contract have been paid in full and cleared funds.
Until title in the Products passes to you, you shall:
1. Hold the Products on a fiduciary basis as our bailee.
2. Store the Products separately from all other goods so that they are readily identifiable as our property.
3. Not remove, deface, or obscure any identifying mark on the Products or their packaging.
4. Maintain the Products and keep them insured to their full value.
5. Notify us immediately if you become subject to any of the events listed in clause 11b, but you may resell or re-use the Products in the ordinary course of business.
If before title to the Products passes to you, you become subject to any of the events listed in clause 11b, or we reasonably believe that any such event is about to happen and notify you accordingly, then, provided that the Products have not been resold, or irrevocably incorporated into another product, and without limiting any other right or remedy we may have, we may at any time require you to deliver up the Products and, if you fail to do so promptly, enter any of your premises or of any third party where the Products are stored in order to recover them.
Where title in the Products has not passed, we may nevertheless maintain an action against you for the purchase price and all other monies owing by you in relation to the goods notwithstanding Section 49 Sale of Goods Acts 1979.
You shall issue and keep the Equipment and its accessories comprehensively insured to the full replacement value thereof during the Hire Period against all normal risks including loss or damage by fire, accident, or any other cause, and ensure that our interest in the Equipment is noted on the insurance Policy. You hereby irrevocably appoint us to be the sole agents and the only persons to receive all moneys payable under such insurance and to negotiate, agree or compromise with the insurers as to the amounts so payable. Any insurance money payable shall be applied as follows:
1. If the Equipment is damaged and in the opinion of the insurers it can be economically repaired, in making good the damage.
2. in any case, at our option, either in replacement by other similar equipment (on a new for old basis) to which the Contract shall then apply or in compensating us for all loss suffered as a result of the loss or damage, any surplus being paid to, and any deficiency being made up by you.
It is your responsibility to ensure your own contents that are placed within the Equipment.
If we store, transport or work on any goods or other property (including Products about to be delivered by us or goods intended for incorporation in or use on Products or in Services) belonging to you or any third party we do so (and they are packed and carried) at your sole risk and (except as provided in these conditions) we shall have no liability to you or to any other party for loss, deterioration or damage to such goods or other property howsoever arising and whether by negligence or otherwise.
In cases where we make a contract of carriage and/or arrange for insurance of goods in transit we shall be deemed to be acting as your agent and subsections (2) and (3) of Section 32 Sale of Goods Act 1979 shall not apply.

5) Installation, deinstallation and services

Installation times are given as estimates and time shall not be of the essence. Although we will attempt to meet your completion requirements, we shall be under no obligation to deliver Products or Equipment or supply Services by any specified date or time.
We shall not be liable for any Liability or other losses or expenses arising as a result of late or non-delivery arising from accident or breakdown during loading, unloading or transport of the Equipment or Products.
We will arrange deinstallation and removal of the equipment on receipt of 7 working days notice in writing of your wish to terminate the contract. Our standard hire charges will apply until the equipment has been collected.
We will charge our standard installation and deinstallation cost from time to time for delivery and collection.
Whilst on site any driver supplied by us shall be deemed to be under your control and you shall be responsible for any damage caused.
Where we provide Services relating to the hire of Equipment the persons performing the Services are your responsibility. You shall be solely responsible for any damage which occurs as a result of such persons following your instructions, except to the extent that the persons performing the Services are negligent.
You will allow and/or procure sufficient access to and from the relevant site and procure sufficient loading space, facilities, equipment and access to power supplies and utilities for our employees, sub-contractors and/or agents (including support vehicles) to allow them to carry out the Services, including providing all plant, power and labour required for loading or unloading the Products or Equipment. You will ensure that the site where the Services are to be performed is cleared and prepared before the Services are due to commence.
You shall provide a suitable access route for delivery and collection of the Products or Equipment with unrestricted entry and approach for all support vehicles and personnel and supply appropriate foundations or trackway in a suitable position for loading and unloading and for the Equipment to rest on. It is your responsibility to ensure the ground conditions are safe and adequate for all support vehicles, and to provide the necessary equipment to carry out this operation. You will be responsible for paying any costs for recovering our vehicles if this should become necessary. You will also obtain any Parking dispensations which are required for delivery of the Products or Equipment to take place. We will charge for all expenses incurred during delivery, including toll charges and parking fees/fines.
You shall pay for any lifting or special apparatus required for the siting or collection of the Equipment.
If the delivery of any Equipment or Products, or the provision of any Services are delayed, postponed, or cancelled due to your refusal to accept delivery, or your failure to comply with your obligations under this clause other than because of Force Majeure, you will be charged for:
1. Installation/Delivery costs as if the Equipment or Products had been successfully delivered, together with any subsequent costs incurred.
2. Charges for hire of the Equipment as if the Hire Period had commenced at the date when delivery was attempted.
3. Storage costs; and
4. All other costs and expenses we incur as a result of the delay, postponement or cancellation of delivery.
If the equipment is not empty, or lack of safe access to remove the equipment is not available on the agreed collection date, the collection will be aborted and no further attempt at removal will be made until we receive written confirmation that the equipment can be safely accessed and removed. The minimum notice period in 5c will again apply. You will remain liable for the hire costs until the equipment has been collected.
We accept no liability for any cost incurred by you due to delay or cancellation of a delivery or collection due to Force Majeure and reserve the right to charge you for any costs incurred through such delay or cancellation.
Connection and disconnection of main services on site is your responsibility.
Part deliveries (in accordance with the Contract or, with reasonable justification, as a departure from the contract) shall be deemed to represent separate Contracts.
You shall insure all our employees, servants, agents and/or sub-contractors whilst on your site/property against all acts of negligence.
Where we undertake work or provide labour (which we may sub-contract) at your works or elsewhere, you shall indemnify us against all Liability arising directly or indirectly from defects in or unsuitability of the works or site or of apparatus or plant (other than that provided by us) or from negligence or breach of statutory duty on your part or that of your employees or any other third party (other than our own employees) and howsoever arising.

6) Force majeure

We may suspend or cancel the whole or any part of the Contract if by reason of Force Majeure either we are prevented or hindered from performing our obligations or performance of those is to a substantial degree rendered difficult.
If we exercise our right of suspension, you may within 7 days cancel any remaining part of the Contract conditionally on your paying expenses incurred to date and fair charges.
We shall have no liability for any such suspension; and on any such cancellation, whether by us or you, our liability (if any) is limited to repayment of any part of the Charges received less our fair charges and any expenses already incurred by us.

7) Damage or loss during delivery

In the event of non-delivery of, damage to or deterioration of Products or Equipment in transit within the United Kingdom, you shall inform us in writing:
1. In the case of non-delivery, within 14 days of the date of your receiving notice of despatch; and
2. in the case of damage or deterioration, within three days of receipt; or
3. in either case, if sooner, when you become aware or could reasonably have become aware of the non-delivery, damage, or deterioration, or within such period as the carrier requires as a condition of its liability.
Any claim in connection with non-delivery, deterioration of or damage to Products or Equipment whether in transit or otherwise not notified in writing to us within the appropriate above stipulated period (or, in any other case, within 30 days of the damage or other loss the subject matter of the claim first becoming in whole or in parts apparent or discoverable on reasonable enquiry or examination) shall be deemed to have been waived.
Receipt, acknowledgment, and investigation by us of a claim does not imply admission by us of any liability in respect of the claim.

8) Care and maintenance of equipment

The Equipment shall be deemed to be in good order and condition in accordance with the Contract unless we receive notification from you within three days of the Equipment being delivered to site.
To the fullest extent permitted by law, no warranty is given that the Equipment is suitable for the purpose you require it for.
You shall not deface or remove any labels or identifying marks from and/or interfere with the Equipment, its working mechanisms, or any other parts of it. You shall not at any time alter or deface our name or any of our trademarks or juxtapose with them any other mark likely to cause confusion or use them or any mark likely to cause confusion either on or in connection with any services or any goods other than our goods in the form supplied by us or as, or as part of, any name or trading style.
You shall take reasonable care of the Equipment and keep it properly maintained and only use it for its proper purpose in a safe and correct manner in accordance with any operating and/or safety instructions provided to or supplied to you and any applicable law or regulations (including any Institution of Electrical Engineers (IEE) regulations).
It is your responsibility to carry out a detailed risk assessment of your site and site buildings. You should conduct a detailed fire risk assessment of your site, taking into account its size, layout and proximity of neighbouring buildings. From this, you should develop a site safety plan that includes a fire risk assessment for all temporary buildings. Site office and welfare buildings should be separated from any building under construction by a clear fire break of at least six metres, preferably more. This fire break should be kept clear of combustible materials at all times.
You shall inspect the Equipment on a regular basis and notify us immediately, and in any event within 24 hours, of any loss and/or damage to the Equipment. You shall also notify us immediately, and in any event within 24 hours, of any accident resulting in death, personal injury, or damage to property.
You shall take adequate and proper measures to protect the Equipment from theft, damage and/or other risks.
You shall notify us of any change of your address and upon our request provide details of the location of the Equipment.
You shall at all times allow us, our employees, servants, agents and/or sub-contractors to have reasonable access to the Equipment to inspect, test, adjust, repair or replace the same Equipment including procuring access to any property where the Equipment is situated.
You shall keep the Equipment at all times in your possession and control, you shall not move the Equipment from the site to which it is delivered or consigned without prior written consent.
You shall be responsible for the conduct and cost of any testing, examinations and/or checks in relation to the Equipment required by any legislation, best practice and/or operating instructions, except to the extent that we have agreed to provide them as part of any Services.
You must not repair or attempt to repair the Equipment without our prior written consent.
You shall not do or omit to do anything which will or may be deemed to invalidate any policy of insurance related to the Equipment.
You shall not continue to use Equipment where it has been damaged.
You must return the Equipment in good working order and condition (fair wear and tear excepted) in a clean condition and free of all hazardous waste.
You shall indemnify us for all expenses, losses (including loss of charges) and/or damage suffered by us arising from any breakdown of the Equipment due to your negligence, misdirection and/or misuse of the Equipment.

9) Loss or damage to the equipment

If the Equipment is returned in damaged, unclean and/or defective state (except where due to fair wear and tear and/or an inherent fault in the Equipment) you shall be liable to pay us for the cost of any repair and/or cleaning required to return the Equipment to a condition fit for re-hire.
You must provide us with the keys to the Equipment at the time of collection, replacement keys are charged at £25+VAT per key replaced
Where Equipment is lost, damaged beyond economic repair, or stolen during the Hire Period:
1. you will pay to us our costs which we may incur in recovering any lost or stolen Equipment.
2. where the Equipment is not recovered within 14 days, you will pay to us the replacement cost of the Equipment (on a new for old basis).
3. The Hire Period will continue until the Equipment is recovered or you pay the replacement cost for the Equipment, and you shall pay the full Charges that would have applied for such Equipment for that period. If you pay the replacement cost for the equipment, we may (at our discretion) provide you with replacement equipment or terminate the Hire Period.
We shall advise you of any damage found to the Equipment or missing additional chargeable items within 4 weeks of the return of the Equipment. If you dispute the damage or shortage, you shall have 5 working days to respond.
You shall indemnify us for all costs we incur for employing a specialist contractor to remove and dispose of any waste including additional costs resulting from unidentifiable/hazardous waste, returned in the Equipment.

10) Specifications

It is your responsibility to ensure that the Products, Equipment and Services that you order are suitable for the purpose you require.
Any specifications, formulations, data, literature, and statements as to dimensions, suitability, performance or otherwise, issued, and descriptions and samples given, by us in connection with our Products, Equipment or Services are offered in good faith but are intended to be approximate only, are not warranted and shall be deemed not to constitute representations.
Pursuant to our policy of continuous improvements, we reserve the right without notice to make such changes in materials, dimensions and design as we think reasonable or desirable in all the circumstances having regard to your wishes.
All intellectual property rights in our designs, data sheets, packaging and literature shall remain our property at all times. We grant to you a non-exclusive licence to the extent strictly necessary to make reasonable use of the Products, Equipment and Services we supply. Such licence shall terminate on the termination of this Contract.
When we supply Products, Equipment or Services for you to your special requirements or for your special purpose (whether or not incorporated in whole or in part in our own specifications) you shall provide all necessary specifications in reasonable time to enable us to complete delivery. You shall indemnify us in full against all Liability we incur in consequence of complying with your requirements in connection with a claim by a third party for infringement of their intellectual property.

11) Termination by notice

Subject to Clauses 6 and 9, the Contract may be terminated only as follows:
1. We may terminate the Contract at any time without liability to you immediately on giving you written notice if one of the Events of Default in clause 11(b) occurs;
2. If you hire Equipment, either you or we may terminate the Contract on giving the other 4 weeks written notice or such other period as specified in this Contract such notice to expire on or after the end of the Minimum Hire Period.
The Events of Default are:
1. you fail to make any payment to us under the Contract or any other contract with us when due;
2. you breach the terms of the Contract and, where the breach is capable of remedy, have not remedied the breach within 14 days of receiving notice requiring the breach to be remedied
3. you persistently breach the terms of the Contract;
4. you provide incomplete, materially inaccurate or misleading facts and/or information in connection with the Contract;
5. you attempt to pledge, charge or create any form of security over any Equipment;
6. you cease or threaten to cease to carry on business;
7. being an individual or partnership, you have a bankruptcy petition presented against you or compound with or come to an arrangement with your creditors, enter into an individual voluntary arrangement or suffer any similar action in any jurisdiction;
8. being a company, you enter into any voluntary or compulsory liquidation, have an administrator or administrative receiver appointed over all or any of your assets, or compound with or come to any arrangement with your creditors or enter into a company voluntary arrangement, any attachment order is made against you, any distress, execution or other legal process is levied on any of your property or you suffer any similar action in any jurisdiction;
9. we reasonably believe that, on the basis of your credit rating, you are or will be unable to meet your obligations under the Contract; or
10. we have reasonable ground to believe that any of the events listed in paragraph i to ix above are likely to occur and we notify you accordingly.
In addition to our right to terminate the Contract, and without prejudice to any other rights and remedies available to us, if an Event of Default occurs we may:
1. withhold performance of any Services and cease any Services in progress under the Contract or any Related Contract;
2. terminate any Related Contract;
3. enter, without prior notice, any of your premises (or premises of third parties with their consent) to repossess the Equipment;
4. cancel any undelivered portion of the Contract and stop any Products in transit; and
5. demand payment of all Charges (including all Charges for the full Minimum Hire Period) and any other amounts outstanding under this Contract or any Related Contract, whether or not due, which shall thereupon become due and payable.
Orders for Products cannot be cancelled without our consent. If you cancel your order for Equipment or Services prior to the delivery of the Equipment or performance of the Services we are entitled to payment for all preparation costs, and you will be charged all hire Charges for the Minimum Hire Period or for the Services. This clause does not apply if you are a consumer to whom clause 16 applies.
At the termination of the Contract, you must at your expense and at our election, return the Equipment to us or make the Equipment available for collection by us.

12) Indemnity

You agree to indemnify us and keep us indemnified in full against any Liability suffered by us howsoever arising from your hire, use or storage of the Equipment.

13) Limitation of liability

Subject to clause 13e we shall not be liable to you for any losses whether arising from breach of contract, tort (including but not limited to negligence) or restitution, for any breach of statutory duty or misrepresentation, or otherwise, and whether flowing naturally and directly from such breach, negligence or other cause, or not, for:
1. loss of revenue,
2. loss of profit,
3. loss of anticipated saving,
4. loss of goodwill;
5. loss of reputation;
6. economic and/or other similar losses;
7. special damages, indirect losses and/or consequential losses; or
8. business interruption, loss of business, contracts and/or opportunity
Further, and subject always to clause 13e, we shall not be liable for:
1. any Liability or other losses or expenses whatsoever if, at the time of our alleged default, any Charges or monies due in respect of the Equipment, the Services and/or the Products are outstanding past their due date for payment;
2. any breach of the terms implied by sections 13 and 14 of the Sale of Goods Act 1979;
3. any losses or expenses arising from damage to your property other than the replacement cost of the property damaged;
4. any Liability or other losses or expenses resulting from or contributed to by your continued use of defective Equipment and/or Products after a defect has become apparent or suspected or should reasonably have become apparent to you;
5. any Liability or other losses or expenses arising from the Equipment becoming unusable for any reason whatsoever; or
6. any Liability or other losses or expenses to the extent that you are covered by any policy of insurance against that Liability, and you shall ensure that your insurers waive any and all rights of subrogation they may have against us.
Subject to clause 13e our total liability to you under and/or arising in relation to this Contract or any other agreement whether under contract, tort (including negligence) or restitution, or for any breach of statutory duty or misrepresentation, or otherwise, shall in all circumstances be limited to 50% of the total Charges due under the Contract or the sum of £1,000, whichever is the higher
Any defective Equipment and/or Products must be returned to us at your expense for inspection before we have any responsibility for defective Equipment and/or Products.
Nothing in this Contract shall exclude or limit either party's liability for death or personal injury due to its negligence, fraud or fraudulent misrepresentation, breach of sections 13 and 14 of the Sale of Goods Act 1979 or sections 8 and 9 of the Sale of Goods and Services Act 1982 in cases where you are dealing as a consumer, or any other type of liability to the extent such liability may not be excluded or limited as a matter of law.

14) General

The hiring of each piece of Equipment in the relevant Hire Period shall form a distinct Contract which shall be separate to any other Contract relating to other Equipment.
You shall be liable for the acts and/or omissions of your employees, agents, servants and/or sub-contractors as though they were your own acts and/or omissions under this Contract.
You shall be responsible for compliance with all relevant legislation and regulations issued by Government or local authorities, including (but not limited to) regulations under the Factories Acts, Health and Safety at Work Act. You shall obtain all permissions, consents and licences required for the installation and use of the Equipment or Products or provision of the Services from any third party or under any statute, regulations or bylaw and in due time comply with any conditions imposed in respect thereof.
The waiver of rights arising from any breach of any of these conditions or the non-enforcement of any of these conditions shall not prevent the subsequent enforcement of that condition or the exercise of any right arising from that breach and shall not be deemed a waiver of rights arising from any subsequent breach.
Any provision of these conditions held by a court of law to be invalid shall be severable and shall to the extent necessary to prevent such invalidity be deemed to be omitted from these conditions and any liability which would otherwise have been excluded or limited shall nevertheless be subject to the remaining provisions of these conditions.
These terms and conditions supersede and replace all prior terms and conditions, communications, representations, warranties, stipulations, undertakings, and agreements whether oral or written between the parties.
All third party rights are excluded and no third parties shall have any rights to enforce the Contract.
This Contract is governed by and interpreted in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts in relation to any matter or dispute arising out of or in connection with it (whether of a contractual or tortious nature or otherwise).
The provisions of these conditions shall remain in full force and effect notwithstanding that the parties' obligations under the Contract may have been performed or discharged.
We have the right to vary the Contract, by giving you 7 days written notice of such variation.
You may not assign the Contract or any rights thereunder without our prior written consent.

15) Feedback

Where you provide us with any feedback or suggestions in relation to the Equipment, Products or Services, you agree that we shall have no confidentiality obligations with respect to such feedback or suggestions and we may use or incorporate into the website, social media platforms or the Services any suggestions, enhancement requests, recommendations or other feedback provided by you.

16) Consumers: right to cancel

This clause applies only to consumers

If you are a consumer, and you made your order away from our premises, you have a legal right to cancel a Contract during the period set out below in clause 16c. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product or Equipment, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
Your cancellation right does not apply in the case of any Products or Equipment that have been custom-made to your specifications.
Your legal right to cancel a Contract starts from the date of the Written Order Acknowledgment, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Products. If you have hired Equipment or ordered Services, you have a period of 7 (seven) working days from the date the Contract between us is formed, unless the Hire Period or Services have started with your consent, in which case your right to cancel ends when the Hire Period or Services start. Working days means that Saturdays, Sundays, or public holidays are not included in this period.
To cancel a Contract, you must contact us in writing by e-mail to office@doortostore.co.uk or by post to DoorToStore Ltd, 90 Front Street, Slip End, Bedfordshire, LU1 4BS. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
You will receive a full refund of the price you paid for the Products or any hire Charges, and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 16d. If you returned the Products or Equipment to us because they were faulty or mis-described, please see clause 16f.
If you have returned the Products or Equipment to us under this clause 16 because they are faulty or mis-described, we will refund the price of a defective Product or the hire Charges in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
We refund you on the bank details, credit or debit card used by you to pay.
If the Products or Equipment were delivered to you:
1. At our election, we will ask you to return the Products or Equipment to us, or we will collect the Products or Equipment from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
2. unless the Products or Equipment are faulty or not as described (in this case, see clause 16f), you will be responsible for the cost of returning the Products or Equipment to us, or us collecting the Products or Equipment from you. We charge our standard collection costs for collection of Products or Equipment;
3. you have a legal obligation to keep the Products or Equipment in your possession and to take reasonable care of the Products or Equipment while they are in your possession.
Details of your legal right to cancel and an explanation of how to exercise it are provided in the Written Order Acknowledgment.
As a consumer, you will always have legal rights in relation to Products or Equipment that are faulty or not as described. These legal rights are not affected by the returns policy in this clause

Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

17) Marketing

By entering this agreement, you give permission for your name and/or brand to be featured in our marketing materials.
We may reference your brand, logo and/or testimonials across our website, social media, and other promotional channels.
Your project or results may be highlighted as part of case studies or client features.
You may withdraw consent from marketing use at any time by providing written notice.

If there is a problem with the service

If you have any questions or complaints about our Services, please contact us. You can telephone our customer service team at 0800 043 9302 or write to us at office@doortostore.co.uk or at DoorToStore Ltd, 90 Front Street, Slip End, Bedfordshire, LU1 4BS

Doortostore LTD: standard terms and conditions for the hire or sale of equipment and services